Privacy Policy

This Privacy Policy explains how Atelier Menuiserie Léman ("we", "us") collects, uses and protects personal data when you visit our website or contact us about joinery and custom furniture services in Geneva, Switzerland.

Data Controller

The data controller is Atelier Menuiserie Léman, Rue du Rhône 62, 1204 Genève, Switzerland.

Email: [email protected]
Phone: +41 22 310 5582

Applicable Law

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP, revised 2023) and, where applicable, Regulation (EU) 2016/679 (GDPR) for clients and visitors in the European Economic Area. This policy describes our practices under both frameworks.

Personal Data We Collect

We may collect:

• Identity and contact data: name, email address, phone number, billing and delivery address
• Project data: room dimensions, floor plans, site photographs, material preferences, access instructions and building manager contact details
• Communication data: messages sent via forms, email, phone or in-workshop consultations
• Payment data: transaction references processed by our payment provider (we do not store full card numbers)
• Technical data: IP address, browser type, device information, pages visited, referral source (via cookies where enabled)
• Marketing preferences: opt-in status for project updates or workshop news

Purposes and Legal Basis

We process personal data on the following bases:

• Contract / pre-contract steps (GDPR Art. 6(1)(b); FADP legitimate processing): preparing quotes, conducting site surveys, producing joinery, scheduling installation and managing aftercare
• Legitimate interests (GDPR Art. 6(1)(f); FADP): responding to enquiries, improving our services and website, preventing fraud and securing our systems—balanced against your rights
• Legal obligation (GDPR Art. 6(1)(c); FADP): accounting, invoicing, tax and regulatory requirements under Swiss law
• Consent (GDPR Art. 6(1)(a); FADP): non-essential cookies, optional marketing communications and photography consent for portfolio use

Cookies and Similar Technologies

Our website uses necessary cookies for basic operation. Analytics or preference cookies, if introduced, run only with your consent where required. See our Cookies page for categories, retention and how to withdraw consent.

Data Retention

Enquiry and quote data is kept for up to 24 months after the last meaningful contact unless an active client relationship continues. Site survey records and shop drawings are retained for 36 months after project completion. Contracts, invoices and related correspondence are retained for the period required by Swiss commercial and tax law (typically 10 years). Marketing consent records are kept until you withdraw consent plus a short audit period. Technical logs may be retained for up to 12 months for security purposes.

Who We Share Data With

We share personal data only as needed with:

• Hosting, email and form processing providers acting as processors under data processing agreements
• Payment service providers for card and bank transactions
• Delivery and installation subcontractors where access to your address is required
• Professional advisors (accountant, legal counsel) where necessary
• Public authorities when legally obliged

We do not sell personal data. We do not use automated decision-making that produces legal or similarly significant effects.

International Transfers

Where tools or hosts process data outside Switzerland or the European Economic Area, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, Swiss FDPIC-approved mechanisms, supplementary measures where required, or rely on an adequacy decision. You may request details of transfers relevant to your data by contacting us.

Security

We apply technical and organisational measures proportionate to the risk, including access controls on workshop systems, encrypted transmission where available, staff confidentiality training and limited access to client project files. No method of transmission over the internet is completely secure; please avoid sending unnecessary sensitive data by unencrypted email.

Your Rights

Under the FADP and GDPR (where applicable), depending on circumstances, you may have the right to:

• Access your personal data and obtain a copy (GDPR Art. 15; FADP Art. 25)
• Rectify inaccurate or incomplete data (GDPR Art. 16; FADP Art. 32)
• Erase data in certain cases, such as where it is no longer necessary (GDPR Art. 17; FADP Art. 32)
• Restrict processing in defined situations (GDPR Art. 18)
• Data portability for data you provided, where processing is automated and based on contract or consent (GDPR Art. 20)
• Object to processing based on legitimate interests or for direct marketing (GDPR Art. 21; FADP Art. 32)
• Withdraw consent at any time without affecting prior lawful processing (GDPR Art. 7(3))
• Not be subject to solely automated decisions with significant effects, where applicable (GDPR Art. 22)

To exercise these rights, contact [email protected]. We respond within one month, extendable where requests are complex. We may need to verify your identity.

Children

Our services are directed at adults. We do not knowingly collect data from children under 16 without parental consent. Contact us if you believe we have received such data.

Complaints

If you believe your data protection rights have been infringed, you may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch, or with the supervisory authority in your EU country of residence if GDPR applies. We encourage you to contact us first so we can address your concern.

Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The "Last updated" date at the top will change accordingly. Material changes may be communicated via email to active clients or a notice on this page.

Questions: [email protected]